Preamble
We are committed to delivering an exceptional experience to our guests while respecting the dignity, rights, and diversity of every individual. This Code sets out our shared values and the behaviours expected of all our staff, so that everyone feels welcomed valued and safe.
1. Our core values
- Respect and dignity
Every person is treated with courtesy, dignity, and equality, without distinction based on origin, sex, marital or family status, physical appearance, vulnerability, name, health condition, disability, customs, sexual orientation, gender identity, age, political opinions, language, ethnicity, nationality, race, or religion.
- Inclusion
We value diversity as a strength and adapt our practices to ensure everyone enjoys the same level of excellence in our services.
- Service excellence
We strive to anticipate the needs of our guests and serve them with professionalism, discretion, and courtesy.
- Integrity and confidentiality
We protect the privacy of our guests and all staff, and act with transparency and honesty.
- Ethics and responsibility
We comply with the law, professional standards, and principles of sustainability and social responsibility.
2. Expected conduct for all staff
- Welcome and service
We welcome our guests with a genuine smile, active listening, and appropriate language, free from prejudice or discrimination.
- Communication
We communicate clearly, avoid discriminatory language, and offer respectful solutions and alternatives when specific needs arise (special bookings, accessibility, cultural traditions, etc.).
- Training and awareness
We provide regular training for all staff on diversity, inclusion, and intercultural etiquette, and ensure that learning is applied in practice.
- Accessibility and inclusion
We are committed to facilitating access to services and spaces for guests with disabilities and to providing reasonable adjustments where necessary.
- Safety and respect
We are committed to ensuring a calm environment, free from harassment or discrimination, responding appropriately and reporting any incident.
- Dignity at work
We are committed to upholding the dignity of all staff and ensuring effective prevention against all forms of violence or harassment.
- Data protection
We are committed to safeguarding the confidentiality of personal information relating to guests and staff, in line with applicable regulations.
- Expected behaviours
We commit to:
- avoiding any stigmatising words or behaviour and prioritising inclusive, non‑discriminatory language
- maintaining professional, respectful appearance and conduct, suited to the prestigious setting of our establishment
- being attentive to the needs and preferences of our guests and adapting with care and consideration
- immediately reporting any incident of discrimination, harassment, or breach of these values, and cooperating with the property’s internal procedures
- working in a mindset of mutual support and cooperation, free from bias.
3. Commitment and display
This Code will be displayed in public areas and communicated to all staff members. Each department is responsible for implementing these principles in its daily activities and integrating them into operational procedures.
Managers, heads of department, and team members formally commit to complying with this Code and promoting a culture of inclusion.
Conclusion
Our ambition is to offer an unforgettable experience founded on excellence and respect for everyone, regardless of origin. By embodying these values, we affirm our identity as a Parisian luxury property that combines refinement, intercultural sensitivity, and responsibility.